By “Managed Services” we mean Titan assumes complete responsibility for execution and delivery of what has been agreed upon. Titan commits to a certain level of service, term, and scope. Pricing, though typically a monthly fee, can sometimes be tied to number of users or devices. With this setup, your business gains access to a team with a diverse set of skills.
Titan can provide you with Managed Services which are increasingly used for outsourcing of non-core skill-sets for improvements in customer service, budget predictability, and improved scheduling.
In this scenario, Titan assumes the costs of training and maintaining a knowledgeable staff. While we take control of the operational model, we also commit to delivering specific business outcomes that align with your needs. Additionally, all of the knowledge and documentation created during the contract ultimately belong to your business.
Unlike staff augmentation, Managed Services are the best fit for longer-term relationships. This model is ideal when you can justify the investment in upfront knowledge transfer because you expect to maintain the partnership for a significant time period.
The teams we provide to your company are skilled resources such as project managers, business analysts, trainers, testers, developers, network specialists, help desk personnel, etc.
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